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SHIPPING AND RETURNS

In Mussui we want to Thank you, for the trust placed in us and here's what our terms of shipments, returns and exchanges for the purchase process on our www.mussui.com. For more information please contact us.

WORLDWIDE MUXU S.L. sends orders to its customers both nationally and internationally, through the carrier Tips@. The delivery date in the direction of our customers, depends on the chosen product availability and shipping area. For domestic orders estimated delivery time for purchase online is 24/48 hours on weekdays. In addition, orders with delivery address abroad, the deadline is three days in countries of the European Union and the rest depending on the area. On the other hand, for orders placed from Ceuta, Melilla and Canary Islands, customers bear the costs of customs. Andorra and Portugal 48/72 hours.

SHIPPING PRICES (excluding VAT)

  • National 5,50 €

  • Canary Islands, Ceuta and Melilla (No custom fees included) 15 €

  • Portugal 7 €

  • Andorra 10 €

  • Countries of the European Union 45 €

  • Countries outside the European Union 100 €

  • International 198 €

In the case of jewelry, by insurance, transportation is an added expense of 10% of its value. If the value exceeds € 1,200, its would have to pay 2 sent and so on. But the customer is exempt from paying the purchase in Spain, because Mussui assumed these positions.

During the rebates and promotions deadlines vary and become higher than usual. Shipping costs appear on the website when ordering and before the confirmation.

All orders that include items from our website online are subject to availability. Failure to send the product for its unavailability or other circumstances, we are committed alert via email. If you do not want to make/change the order by other replacement items, we will refund any amount that may have been paid.

RETURN POLICY (excluding VAT)

  • The customer has 15 days to proceed with the exchange/return of any item that is purchased through the website www.mussui.com

  • To make the change or return it please contact us by email at all times info@mussui.com indicating the order number and the reason for the return.< / span > < / p>

  • Once notified the exchange or refund, Mussui will take over the management of the process and sent a messenger to the address indicated in the order or to another alternative, provided that it is notified in advance by email to info@mussui.com. Excluded from the process of collection and return Canary Islands, Ceuta and Melilla, as well as international orders, so the client will proceed with the management of it.

  • The garment or item must be returned in the same condition it was received, its proper labeling, without the use of the garment. Only they accept returns of garments if they retain their entire original labeling and this has not been removed shipping available properly prepared for when the courier pick it up please. Within the shipping for exchange or refund must be one copy of the receipt of the request that was sent. Once the shipment arrives at our facilities and the state and the data sent, we will send the new size or style change, and to pay him the price of the same in case of return has been established. The client must meet the direct costs of the return will be 3.63 €

  • In the case of jewelry, the customer is exempt from paying the purchase, because Mussui assumes these charges, but in the case of returns the costs borne by the customer.

  • Changes in size or product will be provided there is availability of the requested item. For the following changes, the shipping charges are paid by the client will be € 3.63 + shipping cost back to the correct size (Refer costs forwarding table)

  • If the product is defective, in these 15 days, the customer can also opt for replacement.

  • Both return costs and local taxes are the responsibility of the client. If the return costs are greater than the value of the returned merchandise, will be charged the remaining balance in the same way as the original payment.

  • Are excluded from this process Canary Islands, Ceuta and Melilla, as well as international orders, so the client will proceed with the management of it.

  • The defects produced in transport that are only noticeable after unpacking, you should contact within 24 hours from receipt of order through a mail info@mussui.com indicating the order number, the damage caused to the product and urging the return of the product concerned and replacing it with a new one or refund the price paid for it. Worldwide Company Muxu S.L. review it and let you know if you have the right to replacement. There shall be no refund for those products that are not in the same condition as when received, or have been worn beyond simply opening the product. The refund or replacement item will be made, as soon as possible, and in any event within 30 days of the date, on which we send you an email confirming that comes the return or replacement of nonconforming item. This will be done through the same means of payment used to pay for the purchase, or by bank transfer to the account specified by the customer.

  • In returns for defects or manufacturing defects, you can always return the item purchased and when it has not been used and keep the original packaging; otherwise, such return shall be permitted.

  • Factory defects that are only noticeable after unpacking the product, should be reported within 24 hours from receipt of order, in the manner indicated in paragraph 8.

  • If the returned product was sold, the customer may choose to switch to another similar price and quality, or request a refund of the price paid for it.

 

 

Thanks for visiting and happy shopping!

The Mussui team